Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: Email address, name, and password when you create an account.
• Payment information: Payment details are processed securely by Stripe. We do not store your full credit card number.
• Usage data: Server usage statistics, IP addresses, and browser information for security and analytics.
• Support communications: Messages sent through our support system or by email.

2. How We Use Your Information

We use your information to:

• Provide and maintain our hosting services
• Process payments and manage subscriptions
• Send service-related communications
• Provide customer support
• Improve our services
• Detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal information. We may share data with:

• Stripe: For payment processing
• Infrastructure providers: As needed to deliver our services (server hosting, email delivery)
• Analytics providers: Google Analytics and PostHog, which receive anonymised usage data about how the website is used (see Cookies below)
• Law enforcement: When required by law

4. Data Security

We implement industry-standard security measures including encryption, secure authentication, and regular security audits to protect your data.

5. Data Retention

We retain your account data for as long as your account is active. After account deletion, we may retain certain data for up to 30 days for backup purposes.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of your data
• Request deletion of your account and data
• Export your data

7. Cookies and Analytics

We use essential cookies for authentication and session management. We also use a small number of analytics cookies:

• Google Analytics (and, when you arrive from one of our ads, Google Ads conversion measurement) to understand which pages and campaigns bring people to the site. Google's use of this data is described in its own privacy policy.
• PostHog, a product analytics tool, to see how the website and dashboard are used and to catch errors. Events are sent through our own domain and are tied to your email only after you sign in.
• A first-party attribution cookie that remembers which link or campaign first brought you here, for up to 90 days.

We do not sell this data and do not use it for third-party advertising networks. You can block analytics cookies with your browser settings or an ad blocker; the site works normally without them.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy at any time. We will notify you of significant changes via email.

10. Contact

For privacy-related inquiries, contact us at support@hostsimple.io.